Effective Date: May 1, 2025
Updated: May 29, 2025

This Privacy Policy explains how TrustyFans.com ("TrustyFans", "we", "us", or "our") collects, uses, shares, and protects your personal information. TrustyFans is operated by NextGen Web, LLC, a U.S.-based company located in Dover, Delaware.

Business Name & Contact Information:
NextGen Web, LLC
8 The Green, Suite A
Dover, Delaware 19901
Email: support@trustyfans.com

1. Definitions

• User: Any individual who accesses or interacts with TrustyFans.com, including Creators and Fans.
• Creator: A registered User who uploads content and may receive payouts.
• Fan (or Visitor): A User who views or interacts with content but does not upload or sell content.
• Content: All media, text, images, messages, or other materials submitted to the platform.
• User Content: Any Content provided by a User, excluding account registration data and payment credentials.
  
  
  

2. Eligibility and Age Restrictions

TrustyFans is intended for individuals 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, their account and associated data will be deleted. A soft age gate is used to deter unauthorized access by minors.

3. Information We Collect

We collect different types of personal data depending on your interaction with the platform. Users must provide accurate and truthful information during registration. Submitting false identity data may result in account suspension or termination. 

A. From Creators:

• Legal name and stage name
• Date of birth and gender
• Country of residence
• Physical attributes (as voluntarily provided)
• Email address and username
• Social media links
• Uploaded photos, videos, and media
• Messages to fans or support
• IP address and device/browser details
• General location (via IP geolocation)
• Session data via Google Analytics and HotJar
• Payment-related metadata from Stripe or PayPal (no card or bank info stored)

B. From Fans (Non-registered Visitors):

• IP address, browser/device type
• Any optional communication with Creators or support
• Google Analytics and HotJar tracking data
• Cookie usage data for performance and security
• Email (if submitted through contact or support)
  
  

4. How We Collect Data

We collect data when:

• Creators register or create profiles
• Users upload content, send messages, or interact with platform features
• Users contact support or submit inquiries
• Analytics tools and cookies operate during site use
• We receive data from service providers (e.g., Stripe, PayPal, analytics vendors)
  
  
  

5. How We Use Your Data

For Creators:

• To verify identity (if needed), prevent fraud, and maintain a secure and trustworthy environment. Legal names are not shared publicly. 
• Manage accounts and public profiles
• Facilitate platform features and payouts
• Verify age and identity using third-party tools
• Provide support and respond to inquiries
• Analyze usage for platform improvements
• Enforce compliance with safety and content standards
• Fulfill regulatory or tax obligations

For Fans:

• Deliver content and features
• Improve site performance and personalization
• Monitor engagement and trends
• Address support requests and ensure platform security

Legal Bases:
We process personal data under one or more of the following grounds:

• Consent (e.g., when signing up or contacting support)
• Performance of a contract (e.g., payout and account services)
• Legal obligation (e.g., financial and tax compliance)
• Legitimate interests (e.g., platform safety, performance analytics)
  
  
  

6. Sharing Your Information

We may share data with trusted third parties, including:

• Hosting and infrastructure providers (e.g., DigitalOcean)
• Payment processors (e.g., Stripe, PayPal).  We do not collect or store any financial account numbers. Stripe may collect legal names and tax-related information directly from users where required. Stripe operates as a separate data controller in this context.  Please refer to their Privacy Policy. 
• Analytics and session tools (e.g., Google Analytics, HotJar)
• Identity or compliance vendors
• Government agencies or law enforcement, when legally required
• Affiliates or successors in the event of a merger, acquisition, or asset transfer

We do not sell your personal information. We may share aggregated or anonymized data for analytics or business development purposes that does not identify individuals.

7. International Data Transfers

Your data may be stored or processed in the United States and other jurisdictions. TrustyFans uses infrastructure hosted by DigitalOcean, which may involve processing in the U.S., Canada, UK, EU, India, Singapore, or Australia.

When required by law, we use standard legal protections (such as contractual safeguards) to help ensure your data is protected during international transfers.

8. Your Privacy Rights

Depending on where you live, you may have specific rights under applicable data protection laws.

If you are located in the EU or UK (GDPR):

• Access, correct, or delete your personal data
• Request data portability
• Object to or restrict processing in certain cases
• Withdraw consent at any time, where applicable

If you are a California resident (CCPA/CPRA):

• Know what personal information we collect and how it’s used
• Request deletion of your personal data
• Opt out of the sale or sharing of your personal data (TrustyFans does not sell personal data)
• Exercise these rights without facing discrimination

How to Submit a Privacy Request:
You can submit a privacy-related request at any time by using the “Data Access / Deletion Request” option on our Contact Us page.

Alternatively, you may email us at support@trustyfans.com with your request.

9. Data Retention

• Creators: Data is retained until account deletion. After deletion, data is stored for 30 days, then permanently erased unless required by law.
• Fans/Visitors: Analytics and communication data is retained only as long as needed for support, performance monitoring, or legal compliance.
  
  

10. Cookies & Tracking Technologies

We use cookies and tracking tools for:

• Session management and authentication
• Site performance and personalization
• Analytics (e.g., page views, heatmaps, visitor flow)

Visitors from the EU/UK are presented with a cookie consent banner. You may opt in or out of non-essential cookies.

11. Security Measures

We take reasonable precautions to protect your personal data. Measures include:

• HTTPS encryption
• Hosting in secure data centers (DigitalOcean)
• Firewall protection and regular system updates
• Access controls based on operational need
• Data backups using DigitalOcean's managed services

Despite best efforts, no system can guarantee complete security. We regularly review our systems for potential vulnerabilities and update controls to reflect evolving security standards.

12. Third-Party Links

TrustyFans may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Use external links at your discretion.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or by email. Please review this policy periodically to stay informed.

14. Contact Us

If you have questions, feedback, or data-related requests, contact us at:

NextGen Web, LLC
8 The Green, Suite A
Dover, DE 19901
Email: support@trustyfans.com